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New Car Buying Process: From First Thought to Delivery

Car Buying Process: From First Thought to Delivery

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sushanta

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New Car Buying Process: From First Thought to Delivery

Car Buying Process: From First Thought to Delivery

Stage 1: Awareness & Research

Goal: Understand needs and explore options.

  1. Identify Need or Desire

    • Buyer realizes the need for a new or used car (e.g., family growth, commute, lifestyle upgrade).

  2. Set Budget

    • Includes on-road price, down payment, EMI affordability, insurance, maintenance, and fuel type.

  3. Research Cars Online

    • Explore platforms like CarBhartics.com, YouTube reviews, and official car websites.

  4. Compare Models

    • Based on mileage, features, brand reliability, resale value, and after-sales service.

  5. Check Offers

    • Look for discounts, exchange benefits, finance options, or special deals (like LAUNCH25 on CarBhartics.com).

Stage 2: Consideration & Shortlisting

Goal: Narrow down to 1ā€“2 models.

  1. Read Expert & User Reviews

    • Understand real-world performance, comfort, and ownership costs.

  2. Explore Finance & EMI Options

    • Compare loan rates, tenure, and eligibility through online calculators.

  3. Locate Trusted Dealers / Online Portals

    • Visit verified dealers or book online via CarBhartics.com for transparent pricing and home delivery.

  4. Request Test Drive

    • Schedule a test drive at home or dealership to finalize decision.

Stage 3: Decision & Booking

Goal: Confirm the purchase and initiate formalities.

  1. Finalize Model, Variant & Color

    • Example: Suzuki Ertiga VXi Manual, Silver.

  2. Negotiate Price

    • Discuss discounts, exchange value, insurance options.

  3. Book the Car

    • Pay booking amount (ā‚¹5,000ā€“ā‚¹25,000 typically).

    • Online booking at CarBhartics.com ensures digital receipt and confirmation.

  4. Documentation

    • Provide PAN, Aadhaar, address proof, and income proof (for finance cases).

Stage 4: Payment & Registration

Goal: Complete payment and government formalities.

  1. Finalize Payment

    • Full payment or loan disbursal.

    • CarBhartics assists with loan processing and insurance issuance.

  2. Invoice Generation

    • Dealer issues proforma invoice with chassis number and delivery estimate.

  3. RTO Registration

    • Takes 3ā€“4 working days.

    • Includes vehicle number assignment and RC smart card preparation.

Stage 5: Pre-Delivery Inspection (PDI)

Goal: Ensure the car is in perfect condition.

  1. PDI Conducted

    • Check VIN number, manufacturing month, body finish, odometer reading, and accessories.

  2. Insurance Activation

    • Own damage and third-party cover activated before delivery.

  3. Temporary Registration (if applicable)

    • For outstation deliveries or pending RTO slots.

Stage 6: Delivery & Post-Delivery Support

Goal: Handover and after-sales engagement.

  1. Delivery Day

    • Car is washed, decorated, and handed over with documents:

      • RC, Insurance, Invoice, Warranty Booklet, and User Manual.

    • CarBhartics representative may attend for smooth handover.

  2. Customer Orientation

    • Basic car operation demo and app setup (if applicable).

  3. Feedback & Review

    • Collect customer satisfaction rating.

  4. Post-Sales Support

    • Assistance with service bookings, accessories, and referral rewards.

āœ… Summary Flow Chart

1. Thought āžœ 2. Research āžœ 3. Compare āžœ 4. Test Drive āžœ 5. Booking āžœ 6. Payment āžœ 7. Registration āžœ 8. PDI āžœ 9. Delivery āžœ 10. After-Sales Support