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New Car Buying Process: From First Thought to Delivery

Car Buying Process: From First Thought to Delivery

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sushanta

2 min read

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New Car Buying Process: From First Thought to Delivery

Car Buying Process: From First Thought to Delivery

Stage 1: Awareness & Research

Goal: Understand needs and explore options.

  1. Identify Need or Desire

    • Buyer realizes the need for a new or used car (e.g., family growth, commute, lifestyle upgrade).

  2. Set Budget

    • Includes on-road price, down payment, EMI affordability, insurance, maintenance, and fuel type.

  3. Research Cars Online

    • Explore platforms like CarBhartics.com, YouTube reviews, and official car websites.

  4. Compare Models

    • Based on mileage, features, brand reliability, resale value, and after-sales service.

  5. Check Offers

    • Look for discounts, exchange benefits, finance options, or special deals (like LAUNCH25 on CarBhartics.com).

Stage 2: Consideration & Shortlisting

Goal: Narrow down to 1–2 models.

  1. Read Expert & User Reviews

    • Understand real-world performance, comfort, and ownership costs.

  2. Explore Finance & EMI Options

    • Compare loan rates, tenure, and eligibility through online calculators.

  3. Locate Trusted Dealers / Online Portals

    • Visit verified dealers or book online via CarBhartics.com for transparent pricing and home delivery.

  4. Request Test Drive

    • Schedule a test drive at home or dealership to finalize decision.

Stage 3: Decision & Booking

Goal: Confirm the purchase and initiate formalities.

  1. Finalize Model, Variant & Color

    • Example: Suzuki Ertiga VXi Manual, Silver.

  2. Negotiate Price

    • Discuss discounts, exchange value, insurance options.

  3. Book the Car

    • Pay booking amount (₹5,000–₹25,000 typically).

    • Online booking at CarBhartics.com ensures digital receipt and confirmation.

  4. Documentation

    • Provide PAN, Aadhaar, address proof, and income proof (for finance cases).

Stage 4: Payment & Registration

Goal: Complete payment and government formalities.

  1. Finalize Payment

    • Full payment or loan disbursal.

    • CarBhartics assists with loan processing and insurance issuance.

  2. Invoice Generation

    • Dealer issues proforma invoice with chassis number and delivery estimate.

  3. RTO Registration

    • Takes 3–4 working days.

    • Includes vehicle number assignment and RC smart card preparation.

Stage 5: Pre-Delivery Inspection (PDI)

Goal: Ensure the car is in perfect condition.

  1. PDI Conducted

    • Check VIN number, manufacturing month, body finish, odometer reading, and accessories.

  2. Insurance Activation

    • Own damage and third-party cover activated before delivery.

  3. Temporary Registration (if applicable)

    • For outstation deliveries or pending RTO slots.

Stage 6: Delivery & Post-Delivery Support

Goal: Handover and after-sales engagement.

  1. Delivery Day

    • Car is washed, decorated, and handed over with documents:

      • RC, Insurance, Invoice, Warranty Booklet, and User Manual.

    • CarBhartics representative may attend for smooth handover.

  2. Customer Orientation

    • Basic car operation demo and app setup (if applicable).

  3. Feedback & Review

    • Collect customer satisfaction rating.

  4. Post-Sales Support

    • Assistance with service bookings, accessories, and referral rewards.

✅ Summary Flow Chart

1. Thought ➜ 2. Research ➜ 3. Compare ➜ 4. Test Drive ➜ 5. Booking ➜ 6. Payment ➜ 7. Registration ➜ 8. PDI ➜ 9. Delivery ➜ 10. After-Sales Support